It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason..
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in the original condition and packaging. To exercise this right, please contact us via [email protected].. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order..
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when returning.
Do you want to exchange your product? That's no problem at all. You can contact [email protected] for this. You do, however, bear the costs for returning the product.”
I have provided a wrong delivery address!
Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.
An item that is returned must meet the following conditions:
- Does not smell of smoke, pets etc.
- No stains and/or damage.
- The item (including return form) must be returned within 14 days of receipt of the order.
- The item must be unworn, unused and undamaged. Returning the items is done at your own risk, so make sure you have proper shipping packaging to prevent damage.
- The article must have the attached price tag and/or brand label(s), any accessories and, where possible, the original packaging in a neat condition. For shoes: do not use the shoe box as a shipping box.
- We will resend packages that are returned due to an incorrect zip code, but the costs are for the customer.
- Paid with a voucher or gift card, you will not receive a refund but a voucher.
Return within the trial period? What to do:
- Fill in the table on the return form that you can download in the shop (see below). Enclose the form together with the items to be returned in the original shipping packaging.
- Package the items neatly: unworn, undamaged and with attached price tag and, if present, in the original packaging. For shoes: do not use the shoe box as a shipping box, we cannot accept it.
- Due to hygienic conditions, we do not accept returns of caps, hats, bikinis or socks.
- Send the whole to the address below, the shipping costs are for your own account:
PC Hooftstraat 5
3881 KC Putten
'Download your Return-form here''